Privacy Policy

Last Updated — January 15, 2025

1. Introduction

This website is developed and maintained by Jessica Pinkston Piano on behalf of JESSICA PINKSTON PIANO STUDIO LLC, a computer integrated systems design company located at 154 W 640 S, American Fork, UT 84003-5160, United States. This Privacy Policy explains — in plain language — what personal information we gather when you visit www.jessicapinkstonpiano.surf, contact our studio, or engage our services, and what we do with that information.

We approach privacy the same way we approach systems design — collect the minimum, protect it seriously, document everything, and never build hidden behavior into the system. If anything in this policy is unclear, we invite you to write to us before relying on it. By using this website you acknowledge the practices described here; if you disagree with them, please discontinue use of the site and contact us with your concerns.

This policy applies to the website itself and to the early stages of client relationships. Once a formal engagement begins, the data handling terms of the signed services agreement supplement — and where they conflict, override — the general statements made here.

2. Information We Collect

Information you provide directly

• Contact details — your name, email address, telephone number, and organization name when you complete a form, send us an email, or call us.
• Project information — the description of your systems problem, budget range, service interests, and any documents you choose to share during consultation.
• Correspondence — the content of emails, letters, and call notes arising from our conversations with you.

Information collected automatically

• Server logs — our hosting provider records standard technical data such as IP address, browser type, referring page, pages visited, and timestamps. These logs are used for security and reliability purposes.
• Device characteristics — screen size and basic browser capabilities may be observed by our stylesheets and scripts to render the site correctly. This happens entirely within your browser.

We do not operate advertising trackers, behavioral profiling, cross-site tracking pixels, or analytics products that follow you across the web. We do not purchase data about you from data brokers, and we do not combine the information you give us with external databases.

3. How We Use Information

We use the information we collect for a short, explicit list of purposes:

• To respond to your inquiries and schedule consultations.
• To prepare proposals, assessments, and project documentation you request.
• To deliver contracted services and manage the client relationship, including invoicing and support.
• To maintain the security, availability, and performance of this website.
• To comply with legal obligations such as tax, accounting, and record-keeping rules.
• To send occasional service-related notices — never marketing blasts — and only where a relationship already exists.

We do not use your information for automated decision-making that produces legal or similarly significant effects, and we do not sell personal information under any definition of that term.

4. Cookies and Tracking Technologies

This website is intentionally minimal in its use of browser storage. We do not set advertising cookies, analytics cookies, or social media tracking cookies. The site may use the following limited mechanisms:

• Strictly necessary storage — small items your browser keeps so the site functions, such as remembering that a menu is open during a session. These expire quickly and contain no personal profile.
• Font delivery — typefaces are loaded from a content delivery network, which receives your IP address as an unavoidable part of serving the files, exactly as any web server does.

You may configure your browser to refuse cookies or to alert you when storage is used. Because we do not depend on tracking, blocking cookies will not meaningfully degrade your experience of this site. We honor browser-level Do Not Track signals by simply having nothing to turn off.

5. Third-Party Services

A small number of service providers help us operate. Each receives only the minimum data required for its role:

• Hosting provider — stores the website files and processes each request you make, producing the server logs described above.
• Email provider — transmits and stores correspondence you send to our contact address.
• Font and asset delivery — serves typeface files to your browser.

These providers act under their own privacy policies and contractual obligations. We select providers with strong data protection reputations and review those choices periodically. We do not embed social media widgets, comment systems, or third-party media players on this site.

6. Data Sharing and Disclosure

We do not sell, rent, or trade personal information. We disclose information only in these circumstances:

• Service providers — as described in the previous section, strictly for operating our business.
• Professional advisers — accountants, attorneys, and insurers bound by confidentiality duties, where disclosure is necessary for their services.
• Legal process — where disclosure is required by law, regulation, subpoena, or court order, or where we believe in good faith that disclosure is necessary to protect rights, safety, or property.
• Business transfer — in the unlikely event of a merger, acquisition, or sale of assets, personal information may transfer as part of the transaction, subject to the commitments in this policy.
• With your direction — when you explicitly ask us to share information with another party, such as a vendor participating in your project.

7. Data Security

As a systems design firm, security is our professional craft, and we hold ourselves to the standards we design for clients. Measures include encrypted transport for all website traffic, access controls limiting personal information to those who need it, multi-factor authentication on administrative accounts, prompt software patching, and least-privilege principles across our tooling.

No method of transmission or storage is perfectly secure, and we cannot guarantee absolute protection. What we can promise is disciplined practice, honest assessment of residual risk, and — should a breach affecting your personal information ever occur — prompt notification consistent with applicable law.

8. Data Retention

We keep personal information only as long as a legitimate purpose requires it:

• Inquiry data from people who do not become clients is normally deleted within twenty-four months of the last contact.
• Client project records are retained for the life of the engagement plus the period required by tax, accounting, and limitation-of-claims rules — typically seven years.
• Server logs rotate and are generally retained for no more than twelve months unless a security investigation requires longer.

When retention ends, data is deleted or irreversibly anonymized. You may ask us at any time what we hold about you and for how long we expect to keep it.

9. Your Privacy Rights

Depending on where you live, you may hold some or all of the following rights regarding your personal information:

• The right to access the personal information we hold about you.
• The right to correct inaccurate or incomplete information.
• The right to deletion of your information, subject to legal retention duties.
• The right to restrict or object to certain processing.
• The right to portability — receiving your data in a usable format.
• The right to withdraw consent where processing rests on consent.
• The right to lodge a complaint with a supervisory authority.

Utah residents hold rights under the Utah Consumer Privacy Act, and we extend the same practical courtesies to everyone who contacts us regardless of jurisdiction. To exercise any right, email us at the address in the Contact section below. We will verify your identity before acting and respond within the timeframe required by applicable law. We will never discriminate against you for exercising a privacy right.

10. International Data Transfers

Our operations are based in the United States, and information submitted to this website is processed and stored in the United States. If you visit from outside the United States, you understand that your information will travel to a jurisdiction whose data protection laws may differ from those of your home country.

Where a client engagement involves regulated cross-border transfers — for example, personal data originating in the European Economic Area or the United Kingdom — we address the required safeguards, such as standard contractual clauses, within the engagement agreement itself.

11. Childrens Privacy

This website and our services are directed to businesses and adults. We do not knowingly collect personal information from children under the age of thirteen, and the site contains no features designed to attract them. If you believe a child has provided us personal information, please contact us immediately and we will delete it promptly. Although our company name references a piano studio heritage, this website offers no childrens content, accounts, or interactive services.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in law, technology, or our practices. When we do, we will revise the Last Updated date at the top of this page. For material changes, we will take reasonable additional steps to draw attention to the update — for example, a prominent notice on the website. Continued use of the site after an update takes effect constitutes acknowledgment of the revised policy. We encourage you to revisit this page periodically.

13. Contact Us

Questions, requests, or concerns about this policy or our data practices are welcome at any time:

• Organization — JESSICA PINKSTON PIANO STUDIO LLC
• Address — 154 W 640 S, American Fork, UT 84003-5160, United States
• Email — feedback@jessicapinkstonpiano.surf
• Phone — +1 606-586-5625
• Website — www.jessicapinkstonpiano.surf

We aim to acknowledge privacy requests within two business days and to resolve them fully within the period required by the law applicable to you.